SNAP Parent Carer Forum (SNAP PCF) has repeatedly highlighted concerns about poor communication and its negative impact on parent carers. After a Test the Temperature Survey, Central Bedfordshire Council invited SNAP PCF to run a workshop in April 2024 with local professionals, including Central Bedfordshire Council, BMLK ICB, and health partners. The goal was to discuss these concerns and work together on solutions. As a result, the Service Director of Education and SEND asked all services to create a Commitment Statement based on SNAP PCF’s 6 C’s.
What Are the 6 C’s?
The 6 C’s are shared values designed to improve SEND services and allow parent carers to hold professionals to account. These are:
- Communication – open, transparent dialogue, active listening, clear & respectful communication.
- Co-production – equal partners, involvement in decision-making.
- Care – Empathy & compassion, prioritise well-being, tailored approach for individual needs.
- Consistency – reliability and uniformity, clear standards & protocols, regular evaluation & improvements.
- Clarity – clear objectives & instructions, minimise ambiguity, clear guidance on roles & responsibilities.
- Commitment – dedication & perseverance, leading by example, a culture of accountability & recognition.
Heads of Services across the SEND Local Area Partnership have co-produced Commitment Statements reflecting these values, showing how they plan to improve and work more effectively with families.
How Can You Help?
We need your feedback! Please complete The 6C’s Framework Feedback Form to share your experiences, we cannot do this work without your support.
- Have you noticed an improvement in communication? If so, what is working well?
- Which service is there little or no change?
Your feedback will help us identify areas to celebrate and areas for further improvement. All feedback is anonymous and will be shared with service leaders to drive change.
Where Can I Find More Information?
Visit the Central Bedfordshire Local Offer to see each service’s Commitment Statement and learn more about the improvements being made to communication.
By sharing your experiences, you are helping SNAP PCF continue its work to influence positive change and improve outcomes for children and families. Together, we can make a difference.